Features · Network admin and security
Impersonation
Fix it from their view. No password reset.
Rolling out to networks now.
- dana@northwind.io
- Handle
- northwind-promo
How it works
A twenty-minute screen share to find the button they couldn't.
An admin steps into a location's or a buyer's view to see what they see and fix what's wrong, then steps out. Every impersonation is logged: who, when, what changed. Support gets faster, nobody shares a password, and the location can read the log afterward. Scope it by tier: HQ can step into a location, a location into its own buyers, nobody upward. The location can read the same log HQ reads, so support is transparent in both directions. It's the fastest support motion in the system, and the most visible one.
Works with: Audit logRoles and permissionsSystem logThree-tier dashboardMulti-factor authentication
More in Network admin and security
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