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Features · Orders, inventory and fulfillment

Returns

Policy acknowledged before payment. Returns handled on the order.

Rolling out to networks now.

Orders›#1045
#1045Sep 30, 2026 3:42 PM from Default Sales ChannelOrdered from Northridge HVAC
CapturedDelivered•••
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Inbound

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Unisex TeeTEE-NVY-L · Navy · L
2x
Wrong size
Customer needs XL
Chicago warehouse
Standard return
Return total37.00 USD
Estimated difference-37.00 USD
Cancel ReturnConfirm Return
Returns are handled on the order: the lines, the reason, the location and the refund in one place.

How it works

What it used to cost you

A dispute over a policy the buyer swore they never saw.

Buyers acknowledge no-returns and turnaround terms before they pay, per store. When a return is allowed, it's processed against the original line with the refund, the restock and the ledger update in one place. Decorated goods and stock goods can carry different rules. A restock puts the unit back in inventory and reservations see it immediately. Exchange or credit follows the store's policy without a phone call to decide. HQ can set the network policy and let locations tighten it, never loosen it.

Works with: Partial refundOrder editStock inventoryStripe, your own accountAudit log

Bring last month’s orders. We will show you where each one would have routed.

Thirty minutes. Bring a customer's website. We build the store on the call and show you this feature doing its job.