How do I stop customers ordering with low-resolution artwork?

Stop low-resolution artwork by checking it at the cart instead of on the production floor. The DPI gate measures the uploaded file against the actual print zone at real output size and blocks the checkout if it will not print.

Every product carries print zones with real dimensions. When a buyer places a logo in a zone, the gate compares the file's effective resolution at that printed size against the threshold for the technique, because 300 dpi across a four-inch left chest is a very different file from 300 dpi across a twelve-inch back. If it fails, the buyer sees why before they pay, with three fixes offered in the same panel: upscale the file, vectorize it, or upload a better one. If it passes, the print-ready file goes into the art locker and travels with the order to production.

The usual sequence without a gate: order taken, payment captured, art opens the file two days later, someone calls the customer for a better logo, the job sits, the ship date slips. Or it prints anyway and comes back as a reprint on your cost, which is the expensive version of the same mistake.

One decorator put it this way on a demo: "They can't check out. That's not a print-ready file." That sentence is the whole feature. The caveat is real: a gate does tell some buyers no, which is why the fixes sit next to the message rather than in a support email the next morning. Most buyers take the upscale and keep going.

See the DPI gate, or how print zones are modeled per product.